Type of Work: Maintenance of residential property
Type of Floor: Dinesen Douglas Fir
“Just over two years ago I had my kitchen completely re-worked and part of this was a Dinesen floor of Douglas Fir. The fitting went smoothly and efficiently and the finished floor was stunning – I loved it as part of my new kitchen.
But earlier this year I got up one morning, came downstairs to make a cup of coffee and my beautiful floor was covered in water with a cascade pouring through the kitchen lights! To say I was shocked and upset was an understatement.
After the plumber and I had stopped the waterfall from the ceiling and mopped up most of the water I was able to assess the damage. I called James Hyde and told him what had happened. The planks of wood were distorted like a shallow ‘U’ shape.
James was re-assuring and committed to helping me sort out the situation. Since the
flood, he has been in regular contact with me, asked me to send photos and measure the ‘cupping’ of the affected planks and given me loads of help and advice – and above all re-assured me that the damage wasn’t permanent and everything could be put back to its original state..
Just before Christmas I discussed with James the next steps and we decided to have the floor cleaned by his staff and then wait until the spring to see if the floor needed sanding. As always the young man who came to clean the floor was professional, helpful and did a fantastic job and again advised me that the floor should not require sanding.
The final piece of this story is that my floor is once again perfect – with the patience and care given to me by James and his staff everything is back to its original state. Words I can use to express the original fitting of the floor and this intensive after care work are numerous and include attributes such as: professional; amazing high quality work with great attention to detail; always available for help and advice; fantastic after-care service; keeping the customer fully informed of progress; and really good guys!
When I decide to replace any of my other floors – you know where I’ll be going!”
To find out more about our wood floor services for residential properties, click here.
If you are unsure of what floor refurbishment you need, take a look at our refurbishment list of services here.
If you would like to get in touch to discuss your residential floor refurbishment, call 01787 463348.
Dinesen, Maintenance, Residential